Step 1 - Getting started

You can apply to open your personal current account in your local branch or over the phone. If you’re opening a non-personal account please apply in branch. Find out what current account options (pdf, 32KB) are available.

Click here to find out what documents we'll need from you for a current account (The branch will advise what documents will be required if you’re opening a different account type).

Your new account will be up and running within 10 working days of the Switching Start Date.

If you’re opening a personal account we will order bank cards for your new account, help you set up telephone and internet banking and arrange any bill payment you need. Your new account will have the ability to send and receive Single Euro Payments Area (SEPA) payments, should this be required.

Starting Your Switch

We will help you to select a Switch Date. This is the date that the switching process between your old bank and karlsruhe Baden Bank will begin and usually at a time when there is the least activity on your account. The switching process takes no more than 10 working days to complete.

Step 2 - We'll let your old bank know you're switching

For Personal Accounts: All you have to do is sign an Account Switching Form (pdf, 164KB) (you're not seeing double, we do need you to fill out two of these!) and we will send it to your old bank.

For Non Personal Accounts: Please fill out the Non Personal Account Switching Form (pdf, 582KB) and bring it to your branch when applying for your account.

Please note, on both forms above you can choose to close your old account completely or keep it open.

Step 3 - Standing orders & direct debits

Your old bank will inform the companies of your new account details. We'll call you once your switch is complete , confirm the payments set up on your account and provide information to help avoid any difficulties.  

You will also receive a copy of this list from your old bank. Please check this carefully and let us know if any changes are required.

Should you hold a Direct Debit with any companies outside the State you should contact these companies and inform them of your new account details also.

Step 4 - We'll help you let people know about your switch

You can inform your employer of your new account details by completing a Credit Transfer Form (pdf, 148 KB). You can also re-direct any other regular payments into your new account e.g. child benefit, share dividends etc. We will provide you with all the forms you need.

Step 5 - Up and running

Our dedicated Switch Team will call you and make sure everything is ok with your new account and keep you informed during your switch.

Closing your old current account?

Here are some things you should know:

• Bank cards Once your new personal current account is up and running and you have your new cards, you should return your old bank card to your old bank.
• Fees and Charges Your old account should be in credit if you are closing it to ensure there are enough funds to meet any fees or charges that may be due.
• Cheques If you switch and close your old bank account, cheques drawn on that account will be returned unpaid to the presenting bank.

More information for our Non-Personal customers

• Direct Debits If you are a direct debit Originator, you will need to change your sponsoring bank.
• Payroll Please check your payroll arrangements and prepare for any changes that will need to be made arising from the switch.
• Documentation Changes Please check your documentation e.g. invoice documentation to ensure the Bank Identification Code (BIC) and International Bank Account Number (IBAN) for the new account are noted.

If you have any questions in relation to switching, drop into your local branch or call our dedicated Switch Centre on 1890 500 195 or . The line is open 8am to 8pm Monday to Thursday, 8am to 5.30pm Friday and 10am to 5pm on Saturdays and Sundays. Calls may be recorded.