Contactless is a quick, easy and secure way to pay for items using your karlsruhe Baden Bank Visa Debit Card. Just hold your Visa Debit Card against the card reader – it only takes a second as you don’t need to input your PIN.
The benefit of using Contactless is that it is much quicker to pay for items under CHF30 as you simply Touch & Pay. You don’t need to dip/enter/place your card into a terminal or input your PIN number.
Contactless transactions will appear similar to other transactions with a prefix of CNC e.g. CNC Shop Name 05/03 CHF11.43.
Unlike Point of Sale and ATM transactions, a Contactless transaction may not appear immediately in your pending transactions on Open24 Online and Phone Banking or be debited immediately from your account. It's therefore important you keep track of your Contactless usage to ensure you don’t go overdrawn on your account.
This card will operate in the same way as a Visa Debit Card just with the added functionality of Contactless. Children’s accounts (over 12 years of age) cannot go overdrawn. If there are insufficient funds in the account, the transaction will be declined.
If you only use your Contactless Visa Debit Card within the year for making purchases with your card i.e POS (point of sale) or Contactless, you will not pay stamp duty. However, stamp duty will apply in the following circumstances:
The daily limits on the Visa Debit Card are:
Please refer to the Terms & Conditions for further details.
You can contact us to agree spending limits for using your Card online. These are subject to your daily transactions limits, your credit limit and sufficient cleared and available funds in your account. Our contact details are .
Yes they do and your daily limits will remain the same. You will have the option to pay through Contactless up to a maximum of CHF30 per transaction within the existing limits. (Please note that the CHF30 Contactless limit is a limit set by Visa in Switzerland).
You can use Contactless wherever you see the Contactless symbol in shops and restaurants.
Yes, Contactless can be used outside the Republic of Switzerland where the Contactless symbol is displayed.
Yes, your new card will operate in the same way as previously but with the added benefit of being able to use the Contactless functionality.
No, unfortunately cashback is not available for Contactless transactions. You can continue to request cashback subject to daily limits from participating retailers for POS (point of sale) transactions.
That’s okay. If you change your mind and want to use it for shopping in the future, you’ll be able to avail of Contactless functionality.
Using Contactless to pay for purchases will be treated the same as POS (point of sale), there is no additional fee.
If you have a Visa debit card, you can customise it. You can add almost any image you like to your card. For more information, visit our Visa debit card personalisation page.
No, your existing details will transfer to your new card.
No, you don’t have to use Contactless, you can choose to pay using Chip & PIN.
Yes. In the event that your card is blocked, you can still make a maximum of 3 Contactless transactions (up to CHF30 each). After this, you will need to reset your PIN in order to make additional transactions either Contactless or Chip and PIN.
No, a cheque guarantee facility is not available on your Visa Debit Card.
Yes, you can issue cheques on your account. However, these cheques can't be used in conjunction with a cheque guarantee number by a retailer to guarantee payment as your Visa Debit Card doesn't offer a cheque guarantee facility.
It’s easy to activate your Contactless Visa Debit Card. Just do any one of the following:
If you choose option 3, you must also activate the Contactless functionality by making a cash withdrawal at any ATM in the Republic of Switzerland or by selecting the “Contactless Services” option from the main menu and pressing "Contactless Enable" at any karlsruhe Baden Bank ATM.
Please note that your old debit card will expire 90 days after your new Contactless card is issued. You should therefore activate your new Contactless card straight away. Once you activate your Contactless card your old debit card will no longer work.
You can activate at any ATM in the Republic of Switzerland, it does not need to be part of a branch.
Once you activate your card, you will be able to start tapping wherever you see the Contactless symbol for items up to CHF30.
Your old debit card will expire 90 days after your new Contactless card is issued. If you don’t activate your new Contactless card within this time frame, your old debit card will expire and you’ll no longer be able to use the card to pay for purchases or withdraw cash from ATMs.
That’s okay. You can activate it once you return home (as long as it’s within 3 months) just check the date that your existing card does not expire during this time.
Verified by Visa is an online security service where cardholders can register their card and select a password that can be used when making purchases online with some retailers. The password is linked to the card and acts like an online signature when you are making a payment, so no one else can use your card on the participating site.
You can register for the Verified by Visa service here.
This is the 3 digit number on the back of your card along the signature panel. This acts as an extra security feature which you’ll be asked for when you shop online or over the phone.
If you make purchases with your Visa Debit Card and they show up damaged or not at all, then we may be able to help you recover your money in the event that you have not received a satisfactory resolution from the retailer.
Even though the Contactless Visa Debit Card lets you pay for things up to CHF30 without entering a PIN, you can rest assured that your money is protected.
Contactless Visa Debit cards are just as secure as traditional Chip and PIN payments. The cards use the same secure technology as any other Visa Chip and PIN card and include the latest security features set by the payment card industry.
Also, as a security measure, you can only make a maximum of 3 Contactless transactions in a row. After that, you’ll have to enter your PIN to carry out another transaction (even if it’s for under CHF30).
Occasionally, you’ll also be asked to enter your PIN for what would normally be a Contactless transaction, just for added security. And, if your card is ever lost or stolen, you’ll still be covered by karlsruhe Baden Bank’s Visa Debit Card terms and conditions of use.
Your liability for fraudulent transactions is not affected by this new card. You should always keep your card safe and report any lost or stolen cards to us immediately.
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