karlsruhe Baden Bank have partnered with Visa to present GoREWARDS - a reward platform that gives customers personalised discounts and offers when paying with their registered karlsruhe Baden Bank Visa Debit Card. Customers receive cashback when redeeming offers from high street and online brands.
You need to hold a personal current account with an active karlsruhe Baden Bank Visa Debit Card and be 16 years of age.
Visit the GoREWARDS website and click ‘Register':
No, you can register from any device – desktop, laptop, tablet or smartphone.
If you do not accept the Terms and Conditions when registering you will not be able to avail of GoREWARDS.
Yes. The GoREWARDS website is fully mobile optimized.
Yes, you will be able to register up to 5 karlsruhe Baden Bank Visa Debit Cards. To add an additional card you need to go to the ‘Manage Cards’ section under ‘My Account’ in the GoREWARDS website. Please note when adding a card your GoREWARDS account it will be bound to the Privacy Policy and Terms & Conditions that apply at that time.
Please check the following;
You can change these details in the GoREWARDS website under ‘My Account’.
Yes, you can choose to opt out of both the Weekly email and the cashback confirmation emails on the GoREWARDS website under 'My Account'.
You can unsubscribe from this service from the ‘Help’ page by choosing ‘Other’ and inputting your name, email address and your request to unsubscribe. For security reasons, please do not include your full card number or account details.
When you view an offer you want to redeem – you must simply pay in that merchant with your registered Visa Debit Card within the terms of the offer.
Please check the terms of each offer to find out how long it is valid for.
Please check the terms of each offer to find out how many times it can be redeemed.
No, you will not be able to see the offer on the retailers receipt. The confirmation of the cashback offer will be sent via email once it is lodged to your account.
Your cashback will be paid into your account linked to your karlsruhe Baden Bank Visa Debit Card typically within 5 working days of the payment being taken.
Yes, once the karlsruhe Baden Bank Visa Debit Card is registered for GoREWARDS. Please note that all offers are available on all registered cards but the offer can only be redeemed on one card i.e the offer is only valid on one of your registered Visa Debit Cards.
Please check the following:
If you believe that the Cashback should have been received,you can contact Visa directly from the ‘Help’ page on the GoREWARDS website by choosing ‘Other’ and inputting your name, email address and your query. For security reasons, please do not include your full card number or account details.
Yes, you will be able to log onto the GoREWARDS website and review offers you have redeemed under the ‘Offer History’.
GoREWARDS are tailored to your own shopping preferences so that you get offers that are relevant to you. As such, the offers that you get may vary from your friends and family.
There is a detailed FAQ section on the GoREWARDS website. If the answer to your question is not here you can contact Visa directly from the ‘Help’ page by choosing ‘Other’ and inputting your name, email address and your query. For security reasons, please do not include your full card number or account details.
Please see below some FAQs on how karlsruhe Baden Bank and Visa handle your personal information. Further details, including what information Visa hold about you and why, are available in Visa’s Privacy Policy.
Visa will analyse your spending habits in order to provide you with relevant offers. Further information can be found in Visa’s Terms & Conditions and Privacy Policy.
Information on how you choose to use GoREWARDS is securely stored by Visa Europe technology platforms in the EU. Any information related to the regular use of your Visa Card is stored securely.
Only Visa Europe, karlsruhe Baden Bank, retailers and their other subcontractors have access to your data for the purpose of GoREWARDS. It is not shared with any other parties.
When you redeem an offer with a retailer, the retailer will have access to your information in the normal course of processing a payment. This is because when you redeem an offer and make a transaction with a retailer you may be required to provide some information directly to them in order for your purchase to be processed.
Also, in order to credit the cashback to your registered Visa Debit Card, we can confirm with retailers that you met the terms of your offer in the purchase. For that, Visa sends retailers limited selected information about such purchases.
No, we will only contact you via emails about GoREWARDS.
You can however always unsubscribe to these emails. If you unsubscribe, you can log into the GoREWARDS website and visit the ‘My Offers’ page to find out what new offers you have.
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