Got a question about Topping Up?
What is a mobile Top Up?
Customers with pre-pay mobile phone need to purchase credit before they can make calls or text from their phones. This credit is called a Top Up.
What type of phone can I Top Up?
If you have a Vodafone, Meteor pre-pay phone, you can purchase Top Up.
Back to top
What is the difference between pre-pay and bill pay phone?
- Pre-pay phone: you must purchase credit (Top Up) in order to make calls or send text messages
- Bill pay phone: you pay a monthly bill based on your contract with your mobile operator
Back to top
Do I need to register for mobile Top Up?
Yes, you must register for online banking Open24, and you must register for mobile banking to Top Up your mobile phone online.
What do I need to start using mobile Top Up?
- You need to be registered for online banking Open24
- You need to be registered for mobile banking
- You need a mobile phone that can send text (SMS) messages
Back to top
Once I register, how do I Top Up?
- You can top up choosing the Mobile Top Up link on our online banking Open24 website
- You can Top Up by ringing us at 1890 812 781
- You can top up by texting topup + the amount you want to top up to 50309
Back to top
What Top Up amounts are available?
You can Top Up by CHF10, CHF20, CHF30, CHF40, and CHF50 through online banking Open24.
Vodafone customers only: you can Top Up by CHF80 and CHF100 by text or telephone banking.
Can I Top Up mobiles other than my own?
You can purchase Top Up for any Vodafone or Meteor pre-pay mobile. Just provide the number and the operator of the phone that you want to Top Up, plus the amount.
Back to top
What are buddies?
Buddies are friends or family members with a Vodafone or Meteor pre-pay mobile phone. You can register up to 5 buddies and top them up by using the nicknames you assign to them.
How do I register my buddies?
You select the Mobile Top Up menu after you login to online banking Open24. Select Create buddy and follow the steps, and you’re set.
Can I change the account from which I pay my Top Up?
Yes. You can change your default account at any time through online banking Open24.
Is there any charge for the Top Up service?
We don’t charge you a cent. Once you register for mobile Top Up, you can Top Up any time for free.
Back to top
If I Top Up via text (SMS), how much do those text messages cost me?
All texts to and from 50309 (which you text to Top Up) are free.
What happens if I use incorrect details on my text?
If your request has any errors, we’ll send you a message that your request cannot be processed. You won’t have purchased any credit and we won’t take any funds from your account.
How long does it take for the credit to be applied to my phone?
- Vodafone: It should only take 1 to 2 minutes for credit to be applied to your mobile, and it may take up to 10.
- Meteor: It should only take 5 minutes for credit to be applied to your mobile, and it may take up to 20.
Back to top
What do I do if I complete a Top Up but the credit doesn’t get applied to my phone?
Call us at customer support and we’ll sort you out.
- For Vodafone mobiles, call 1747
- For Meteor mobiles, call 1800 365 085
Get started with our mobile banking demo
Back to top
LOGIN